Bridges to Prosperity
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Building Bridges and Opportunities with Salesforce
Bridges to Prosperity, a global NGO building trail bridges for rural communities in Rwanda and Uganda, leveraged Kander’s innovation services to provide critical data-quality optimization and technical internal customer support.
The Challenge
Bridges to Prosperity is a data-driven, global non-profit that works with local communities to build trail bridges that connect rural, isolated residents to education, healthcare and economic opportunity, and provides collected data to government and private sector stakeholders to positively impact action and funding for future projects.
Bridges to Prosperity is unique not only in their mission, but also in how they leverage Salesforce with TaroWorks, a field service app for offline data collection, to collect community data in low-connectivity rural communities. The Salesforce team brought on Kander to properly integrate all data sources into their Salesforce org, and provide high quality data that leadership can confidently rely on to execute their global mission.
In addition, the Salesforce team urgently needed innovation services to augment their lean support team based in the U.S., increase adoption of Salesforce automation in org, and reduce ticket closure times for their teams in Africa.
Our Approach
As a thought partner, we take the time to understand not only the mission of our NGO clients, but also how we can provide quick and long-term wins to scale their reach using Salesforce solutions and third-party applications. Maintaining high quality data is imperative for Bridges to Prosperity to confidently make strategic decisions both in the field, but also at the government and high funding levels.
Our holistic discovery process helped to identify gaps in efficiencies from different business units, while building a strategic roadmap to help streamline integrations for optimized and centralized high quality data in their Salesforce orgs. Working closely with the Bridges to Prosperity cross-functional teams, our teams quickly determined redundant technologies that could be best processed in existing Salesforce org, and created a strategic plan to help save the organization significant operational costs. But our technical leaders first priority after discovery was to address the mission critical components of their business, including solutioning for their funding data pipeline.
“Our integration with our donor system broke this year, but Kander again was ready to help,” states Jennifer Isaac, Business Operations and Systems Director at Bridges to Prosperity. In addition, the Bridges to Prosperity team had to manage 13+ key data set sources from 6 different business units, which yielded a 10% disparity in consistent data. “We use our data to advocate for governments to include trail bridges, as a part of their infrastructure solution planning,” the team shared. Given the impact of their work on local, federal, and global funding levels, 10% is significant enough to cause operational pain-points for bridge building projects and other mission critical parts of their work.
At Kander, we believe that high quality data in Salesforce orgs should be treated with the same sense of urgency as technical debt. As part of our innovation services, our technical experts quickly streamlined business processes and policies in their Salesforce org to ensure high quality data that they could trust. “Not only has [Kander] brought us forward toward the solution, but has also been able to optimize what we had so that whole integration was represented.”
In addition to helping the Bridges to Prosperity team maintain high quality data standards across their org, our Salesforce experts have created new processes and policies in their Salesforce org to streamline and scale internal technical technical support for their teams in Uganda and Rwanda. By empowering our clients through hands-on training, we helped the team reduce tedious tasks through automation, including identifying and implementing 5 business processes into a simple Flow.
“Kander is a trusted resource that we can hand something off to, and know that it will be dealt with and what's returned will work.” - Jennifer Isaac, Business Operations and Systems Director
Now Jennifer and her team are able to focus their efforts on supporting their internal knowledge base, strategic partnerships department, and refining organizational and data management processes into Salesforce. After a year of investment in Kander’s innovation services and resolved technical debt projects, Jennifer and the team are excited to continue to scale a more strategic thought partnership.
To date, Bridges to Prosperity has now built 500 trailbridges, while serving over 1.8 million community members throughout the world. As a values-led organization, we are incredibly proud of our continued ability to support global NGOs that are making a lasting impact in their local communities.
The Results
The Bridges to Prosperity team were trained by Kander to use existing Salesforce org and reduce duplicate technologies.
Kander was able to quickly fix the team’s broken integration with their donor system, a critical component of their ability to continue their mission.
For every 15 hours using Kander’s senior Salesforce technical support, Jennifer and her team freed up 45 hours to focus on other areas of the business.
Kander’s experts continuously identified and implemented automation to simplify 5 business processes into a single Flow and improve user experience and efficiencies.
The Kander team has improved integrations and Salesforce orgs to build towards a 99% level trust in data quality.
With optimized processes and Kander innovation services support, the team has been able to reduce average open tickets closure time by 75% over a 6 month period.
Work With Us
Kander implements systems and solves problems at every scale from enterprise level, Fortune 500 companies to start-ups and non-profits. If you have a Salesforce need or questions for us, we would love to hear from you.
